Retail Specialist (Amazon Account)
New
P
PodeanDigital Commerce Agency
Location: Philippines, PH time: 3:00 PM – 11:00 PM, 4:00 PM – 12:00 MN, 6:00 AM – 2:00 PM, or 7:00 AM – 3:00 PMFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Minimum 3 years
- Required Skills
- Reporting
Requirements
- Minimum 3 years of experience supporting clients in Amazon Seller Central and Vendor Central.
- Experience performing daily account checks and resolving issues affecting account health.
- Proficiency in setting up new ASINs, creating variations, and troubleshooting the process.
- Ability to pull and analyze reporting data, such as replenishment reports.
- Experience managing the client shipment process.
- Expertise in setting up discounts and promotions in Seller Central and Vendor Central.
- Proven experience in case management and working with platform support.
- Experience with Walmart or Target marketplaces is a plus.
- Ability to work designated shifts in Philippine time (PH time).
- Strong internet connection (at least 100mbps).
Responsibilities
- Partner with account managers and marketplace specialists to address and resolve retail-related issues in Seller Central and Vendor Central.
- Manage the successful launch of ASINs in various marketplaces, including troubleshooting variations, pricing, and attributes.
- Serve as the first line of defense against account-related issues.
- Communicate and collaborate with the team to resolve account challenges.
- Perform daily account checks and maintain account health.
- Pull and analyze reporting data, including replenishment reports, and support the shipment process.
- Set up various types of discounts and promotions in Seller Central and Vendor Central.
- Manage case tickets and coordinate with platform support to resolve issues.
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