Operations Process Improvement Specialist
New
T
TreantlyLive Event Ticketing
Philippines, 8:00 a.m. to 11:00 p.m. Eastern Time operating windowFull-Time
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Artificial IntelligenceBusiness IntelligenceData AnalysisReportingQuality AssuranceProcess improvement
Requirements
- Previous experience in operations analysis, business intelligence, process improvement, quality assurance, reporting, automation, or a related role.
- Strong understanding of operational workflows and the ability to evaluate a process from beginning to end.
- Experience identifying inefficiencies and recommending practical process improvements.
- Experience creating operational reports, dashboards, trackers, or performance-monitoring tools.
- Familiarity with artificial intelligence tools, no-code automation, low-code tools, or workflow automation platforms.
- Ability to communicate operational requirements clearly to developers or technical teams.
- Strong analytical, problem-solving, and critical-thinking skills.
- Strong quality-assurance and continuous-improvement mindset.
- Ability to work collaboratively with operations leaders, subject matter experts, and technology stakeholders.
- Strong written and verbal English communication skills.
- Ability to work independently, explore possible solutions, and turn broad management objectives into actionable improvements.
Responsibilities
- Review and map end-to-end operational workflows across the ticketing operation.
- Identify manual, repetitive, inefficient, or high-risk steps that can be improved.
- Recommend process improvements based on operational data, quality findings, and team feedback.
- Build or support the creation of reports, dashboards, trackers, and other operational tools.
- Explore the use of artificial intelligence, no-code tools, low-code platforms, and automation solutions to improve team efficiency.
- Translate operational challenges into clear technical or functional requirements.
- Work closely with the Operations Manager, team leaders, subject matter experts, and technology team.
- Support the development, testing, implementation, and refinement of operational automations.
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