- Organize and maintain case files, records, and service plans ensuring confidentiality.
- Schedule and coordinate appointments, referrals, and service authorizations.
- Act as a liaison between clients, families, and service providers.
- Monitor individualized service plans and track deadlines.
- Ensure compliance with state and agency-specific regulations.
- Collaborate with healthcare providers to support person-centered care.
- Prepare and submit reports on client progress and service utilization.
- Support case managers in resolving care-related concerns.
- Provide interpretation and translation support for Spanish-speaking clients.
- Provide feedback to improve workflows and client satisfaction.
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