- Maintain accurate case files, service plans, and records while protecting confidentiality and complying with requirements.
- Schedule and coordinate appointments, referrals, service authorizations, annual reviews, and follow-ups.
- Liaise with clients, families, providers, and community organizations.
- Develop, monitor, and update individualized service plans, tracking deadlines, renewals, and progress.
- Monitor compliance with state and agency regulations for service delivery and documentation.
- Work with healthcare providers, therapists, and service coordinators to support person-centered care.
- Prepare reports on client progress, service utilization, and outcomes.
- Help resolve care concerns and remove barriers to accessing services.
- Provide feedback to improve workflows, service delivery processes, and client satisfaction.
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