Associate Solution Engineer - Commercial
New
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TalkdeskCloud Contact Center
Remote - United StatesFull-TimeEntry
Salary$124,000 to $164,000
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Job Details
- Required Skills
- Artificial IntelligenceSalesforceSaaSZendeskServiceNow
Requirements
- Bachelor’s degree in a technical, business, data, communications, or related field; or equivalent practical experience.
- Strong interest in technology, customer experience, SaaS, artificial intelligence, cloud software, contact center solutions, or digital transformation.
- Excellent communication, listening, and interpersonal skills.
- Ability to explain ideas clearly and adapt communication style for different audiences.
- Strong presentation skills or a desire to develop into a confident presenter.
- High level of curiosity, coachability, initiative, and willingness to learn.
- Strong problem-solving skills and the ability to connect customer needs to potential solutions.
- Ability to work effectively in a fast-paced, collaborative environment.
- Strong organizational skills, attention to detail, and ability to manage multiple priorities.
- Demonstrated professionalism, accountability, and responsiveness.
- Comfortable learning and working with technology platforms, software applications, data-driven tools, and AI-enabled solutions.
Responsibilities
- Partner with Solutions Engineers and Account Executives to support customer discovery, product demonstrations, and technical sales activities.
- Learn how to understand customer business challenges, contact center operations, technical environments, and transformation goals.
- Assist in preparing and delivering product demonstrations that show how Talkdesk can solve customer problems.
- Support the creation of customer demos, customer-specific use cases, presentations, follow-up materials, and technical documentation.
- Help document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle.
- Develop foundational knowledge of Talkdesk solutions including AI platform, cloud contact center technology, and automation.
- Participate in customer meetings, discovery sessions, demos, AI workshops, internal deal reviews, and team learning activities.
- Contribute to internal enablement, demo assets, reusable content, and team best practices.
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