- Partner with Solutions Engineers and Account Executives on customer discovery, product demonstrations, and technical sales activities.
- Learn customer business challenges, contact center operations, technical environments, and transformation goals.
- Help prepare and deliver product demonstrations, customer-specific use cases, presentations, and follow-up materials.
- Document customer requirements, business objectives, technical considerations, integration needs, risks, and next steps throughout the sales cycle.
- Develop foundational knowledge of Talkdesk’s AI Platform, cloud contact center technology, customer service workflows, reporting, integrations, workforce engagement, and automation.
- Collaborate with cross-functional teams to support customer engagements.
- Participate in customer meetings, discovery sessions, demos, AI workshops, deal reviews, and enablement sessions.
- Contribute to internal enablement, demo assets, reusable content, knowledge sharing, and team best practices.
- Travel to customer meetings, internal events, and team sessions as needed.
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