Service Coordinator II
New
P
Palmetto Clean TechnologyClean Tech / Solar
Remote - PhilippinesFull-TimeMiddle
Salary540,000 - 810,000 PHP per year
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Job Details
- Experience
- 2+ years of experience in a service coordination, operations, or customer support role
- Required Skills
- SalesforceCRMCustomer support
Requirements
- 2+ years of experience in service coordination, operations, or customer support in a high-volume environment.
- Strong organizational and time management skills to handle multiple concurrent service requests.
- Ability to make decisions under ambiguity, balancing speed, cost, and customer impact.
- Customer-first mindset with excellent written and verbal communication skills.
- Experience working with CRM or service management platforms, Salesforce preferred.
- Attention to detail in scope validation, scheduling accuracy, and cost control.
- Ability to work cross-functionally and manage external service partners.
- Proactive, resourceful, and capable of operating in a fast-paced environment.
- Bachelor's degree is preferred.
- Experience in residential solar, construction, or field service operations is preferred.
- Familiarity with service partner networks and contractor-based service models is preferred.
Responsibilities
- Manage the end-to-end lifecycle of service requests requiring site visits, from intake to execution readiness.
- Triage incoming cases from technical support to validate scope and service requirements.
- Define and validate scopes of work for internal field technicians and external service partners.
- Select and assign appropriate service resources based on scope, location, cost, and partner performance.
- Maintain service queues and case pipelines within Salesforce, ensuring data accuracy and timeline adherence.
- Communicate proactively with customers regarding scheduling, status updates, and service resolution.
- Review and approve partner quotes and invoices to ensure alignment with cost expectations.
- Monitor job progress and escalate risks related to timelines, quality, or customer satisfaction.
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