Palmetto Clean Technology

Palmetto is a clean energy marketplace, streamlining the process and lowering the cost for homeowners from renewable sources.

501-1000 employees
Founded 2009
$150M private equity
CleanTech
Private Company

Open Positions2

Remote - PhilippinesFull-TimeClean techPosted
  • Review escalated EPC complaints which can come in through our billing subservicer, CX, or directly to Finance Operations and reach out to EPC to provide a background and request an investigation and response
  • Perform review and investigation of EPC complaints through review of EPC response, customer provided information, and review of data within our systems
  • Recommend resolutions based on investigation, including netfunding EPC, customer billing cancellation, or continuing collections
  • Address customer billing complaints related to poor reviews from CX
  • Work with other departments to perform reviews including CX and CAT
  • Bring resolution to investigations through obtaining leadership approval and collaborating with Accounting department
  • Flag EPC and sales rep patterns
  • Make process improvements as needed within department and raise potential opportunities for other groups as identified through reviews
  • Perform ad hoc data analysis on complaints/claims
SalesforceCommunication SkillsAnalytical Skills+6 more
Showing 1 of 2 positions

About Palmetto Clean Technology

Palmetto Clean Technology empowers homeowners to embrace the New Utility Revolution by connecting them with renewable energy solutions, primarily solar power and energy storage systems. We operate a clean energy marketplace, providing a streamlined process for homeowners to estimate cost savings and install these systems. Our proprietary platform, underpinned by a robust tech stack, facilitates this process for both homeowners and our network of solar professionals. Our unique value proposition lies in our comprehensive, integrated approach – encompassing design, financing, project management, and ongoing support. Our engineering team utilizes technologies such as Amazon, Cloudflare (hosting and CDN), Microsoft Exchange Online, and Office 365, supporting a dynamic and innovative work environment. We prioritize a promote-from-within culture and fostering technical excellence. We encourage collaboration across departments and invest in the professional development of our employees. We're committed to building high-quality, scalable, and reliable software solutions to meet the demands of the rapidly evolving clean energy market. Recognized by Forbes as one of America's fastest-growing private companies, Palmetto has received significant funding, demonstrating market confidence in our mission. We offer a remote-first work environment allowing talented individuals across the US to contribute to our innovative projects. We offer a competitive benefits package that includes unlimited PTO, comprehensive healthcare, parental leave, and retirement plans. Palmetto's success hinges on delivering exceptional customer and partner experiences, reflected in our industry-leading Net Promoter Score. We strive for a culture of transparency, collaboration, and continuous improvement. As we continue to expand our reach and impact, we remain committed to delivering sustainable solutions that benefit both individuals and the planet.

Tech Stack

mxmobile