Behavioral Health Administrative Coordinator
New
W
Winning AssistantsBehavioral Health
Philippines. Mexico. El Salvador. Nicaragua. Brazil. Peru, CDT business hours (Monday – Friday: 10:00 AM – 8:00 PM CDT; Saturday: 10:00 AM – 4:00 PM CDT)Full-Time
Salary5 - 6 USD per hour
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Job Details
- Languages
- English
- Required Skills
- Customer supportHubSpotEHR
Requirements
- HIPAA-trained and certified.
- Proven experience in healthcare administrative tasks.
- Experience in behavioral health or mental health practices is preferred.
- Proficient in speaking and writing English clearly.
- Must be able to work during CDT business hours.
- Experience with electronic health records (EHR) systems.
- Ability to handle patient inquiries and potential objections over the phone.
- Must submit a background check (NBI or local police clearance) before onboarding.
- Reliable laptop or desktop computer with a webcam.
- High-speed internet connection (minimum 10 Mbps).
- Noise-canceling headset for professional phone interactions.
- Quiet, professional home workspace.
Responsibilities
- Answer all inbound calls promptly to ensure no missed communication.
- Manage new patient intake processes and coordinate appointment scheduling.
- Handle patient referrals and conduct timely follow-ups.
- Contact patients for no-show follow-ups and send automated text reminders.
- Process and verify patient insurance coverage and prior authorizations.
- Follow up on new inquiries and referrals within a 5-minute window.
- Provide patient support, including answering basic clinical-related questions.
- Participate in daily Zoom meetings for team collaboration.
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