Healthcare Coordinator
H
Hire OverseasHealth Tech
Manila, Metro Manila, Philippines. mexico, Mexico City, Mexico. Johannesburg, Gauteng, South Africa. San Salvador, San Salvador Department, El Salvador. Colombo, Western Province, Sri Lanka, US business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluent, clear, and professional spoken and written English
- Required Skills
- EHR
Requirements
- Experience in healthcare coordination, medical virtual assistance, or patient scheduling.
- Fluent, clear, and professional spoken and written English.
- Familiarity with HIPAA compliance requirements.
- Ability to handle protected health information with discretion.
- Strong organizational skills to manage high-volume scheduling tasks.
- Reliable, punctual, and consistent attendance.
- Comfortable working in a fast-paced, technology-driven, AI-assisted environment.
- Detail-oriented with strong follow-through capabilities.
- Experience in health tech, telehealth, or employer health plans (preferred).
- Background in chronic condition or preventative care programs (preferred).
- Familiarity with EHR systems or care coordination platforms (preferred).
- Prior experience with AI-assisted scheduling or voice agent workflows (preferred).
Responsibilities
- Handle inbound appointment booking overflow from AI voice agents.
- Coordinate care appointments by contacting providers and confirming details.
- Manage appointment follow-ups and reminders for members.
- Flag no-shows and cancellations while coordinating rescheduling.
- Communicate directly with members and providers via phone, text, and other channels.
- Maintain HIPAA-compliant documentation for all care activities.
- Support multi-population care workflows, including chronic condition management.
- Escalate complex or high-risk cases to clinical staff.
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