Healthcare Virtual Assistant
New
PhilippinesFull-Time
SalaryCompetitive pay
Apply NowOpens the employer's application page
Job Details
- Languages
- Mandarin, English
- Required Skills
- EHR
Requirements
- Proficient in both written and spoken Mandarin and English
- BPO experience in a healthcare account is a must
- Experience handling EMR, EHR, insurance verification, patient confirmation process, and do inbound/outbound calling is a must
- Comfortable working with US-based clinics and physicians
- Strong soft skills, specifically empathy
- Organized and detail-oriented
- Experience working virtually for a Private Clinic/Hospital in the US is preferred
Responsibilities
- Verify patient benefits and insurance coverage
- Reactivate past patients and maintain engagement
- Answer inbound calls and assist patients with inquiries in Mandarin and English
- Follow up on appointment confirmations and reminders
- Make outbound calls to leads and potential patients
- Schedule and reschedule patient appointments efficiently
- Process prescription refills in accordance with clinic policies
- Manage electronic medical records (EMR) accurately
- Audit laboratory results and follow up on missing or pending results
- Monitor and oversee the clinic’s virtual kiosks
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