Customer Service Representative
New
MakatiFull-TimeMiddle
Salary25,000 - 30,000 PHP per month
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent English communication skills, both written and verbal.
- Experience
- 2+ years
- Required Skills
- Written communicationVerbal communicationCustomer supportCustomer Success
Requirements
- Bachelor's degree preferred or equivalent work experience.
- 2+ years of experience in Customer Support, Customer Success, Client Services, or Account Coordination.
- Experience supporting B2B customers is preferred.
- Excellent English communication skills, both written and verbal.
- Comfortable working in a fast-paced, metrics-driven environment.
Responsibilities
- Respond to customer inquiries through email, chat, phone, ticketing systems, and other communication channels.
- Provide prompt, professional, and solution-oriented customer support.
- Resolve customer concerns while maintaining a high level of empathy and ownership.
- Ensure all customer interactions meet established service level agreements (SLAs).
- Own assigned tickets from receipt through resolution.
- Accurately categorize, prioritize, and document customer issues.
- Escalate complex concerns to the appropriate internal teams when necessary.
- Monitor open cases and proactively follow up until resolution.
- Ensure customers receive regular status updates throughout the resolution process.
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