Customer Success Manager - SMB
New
Philippines, 11pm–8am PHT (7am–4pm PST)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- SalesforceAccount ManagementTechnical supportCustomer SuccessSaaSHubSpotSlack
Requirements
- 2+ years of experience in Customer Success, Account Management, or Technical Support, ideally in SaaS or cloud.
- Excellent written and verbal English communication skills.
- Strong organizational skills with the ability to manage 40–50 accounts simultaneously.
- Comfortable working in a Slack-heavy, async-first, fast-paced startup environment.
- Self-starter capable of taking ownership without heavy oversight.
- High attention to detail and a customer-first mindset.
- Must be available to work the US overlap shift: 11pm–8am PHT.
- Experience with cloud marketplaces like AWS, GCP, or Azure is a plus.
- Familiarity with CRM tools such as Salesforce, HubSpot, or ClickUp is a plus.
- Background in technical implementations or solutions engineering is a plus.
Responsibilities
- Own a book of ~40–50 SMB accounts from kickoff through renewal.
- Act as the primary point of contact for accounts via Slack and ticketing systems.
- Lead end-to-end customer onboarding and implementation within a 30-day timeline.
- Configure cloud marketplace listings and set up CRM integrations and automations.
- Conduct 4–5 daily customer calls including product walkthroughs and troubleshooting.
- Identify upsell and expansion opportunities while managing account health and renewals.
- Triage inbound customer support issues and escalate bugs or engineering requests.
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