- Develop, manage, and optimize schedules for 600+ EMT team members to ensure adequate coverage and compliance.
- Monitor EMT certification statuses and track renewals/expirations to maintain regulatory compliance.
- Process PTO requests, shift pickups, and swap requests while balancing business needs and team satisfaction.
- Administer attendance monitoring, maintain records, and escalate patterns according to HR and Operations guidelines.
- Act as a liaison between Operations and HR, supporting cross-functional programs such as the Flex-EMT initiative.
- Coordinate staffing for special events and urgent ad hoc requests.
- Manage scheduling logistics for the New Hire Academy and support onboarding activities.
- Respond to scheduling requests with a solution-oriented approach, ensuring operational needs are met.
- Utilize Excel and workforce management/scheduling systems to improve efficiency, accuracy, and reporting.