Customer Success Manager, MM/ENT
New
R
Remote - Referral BoardHR Platform
Remote-EMEAFull-TimeMiddle
Salary$37,300 — $83,900 USD. Please note the salary range shared below is OTE. The role offers 80% base salary and 20% variable compensation (commission/bonus).
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Job Details
- Languages
- Fluent written and spoken English
- Required Skills
- Project ManagementAccount ManagementCustomer Success
Requirements
- Extensive and proven experience as a Customer Success manager.
- Exceptional, well-structured written and spoken English skills.
- Demonstrated ability to manage a defined book of business and re-prioritize tasks effectively.
- Experience executing standard post-sales motions with high rigor and documentation.
- Proactive in identifying churn signals and executing mitigation playbooks.
- Proficiency in leveraging AI and automation tools for operational tasks.
- Proven track record in managing complex implementation projects.
- Ability to collaborate across teams including Sales and internal partners.
Responsibilities
- Act as a trusted advisor and advocate for customers throughout the entire lifecycle.
- Drive customer retention and mitigate churn by executing success plans and structured business reviews.
- Manage complex implementation projects for a medium-sized book of clients.
- Deliver responsive, clear communication to stakeholders and document all decisions.
- Identify expansion and cross-sell opportunities during account discussions.
- Leverage AI and automation tools to increase daily throughput and communication quality.
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