Customer Service Representative Administrative
New
Medina, Medina Province (as listed location), Sunday–Thursday work week; flexible for regional time zones across MENA.Full-TimeMiddle
Salary1,900 - 2,900 USD per month
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Job Details
- Languages
- Professional English (required); Fluent Arabic (strongly preferred).
- Experience
- 1–3 years
- Required Skills
- Microsoft ExcelMicrosoft OfficeData entryCRMCustomer supportGoogle Workspace
Requirements
- High school diploma required; Bachelor’s degree in Business or related field preferred.
- 1–3 years of experience in customer service, admin support, or call center operations.
- Proficiency with Microsoft Office or Google Workspace, particularly Excel/Sheets.
- Experience with CRM systems (e.g., Salesforce, Zoho, Dynamics, HubSpot).
- Professional English (spoken and written) required.
- Fluent Arabic (spoken and written) strongly preferred.
- Strong attention to detail and data entry accuracy.
- Ability to work Sunday–Thursday schedule with flexibility for peak periods.
- Demonstrated ability to handle confidential information with discretion.
Responsibilities
- Respond to customer inquiries via phone, email, chat, and messaging platforms.
- Resolve service issues and complaints with empathy and clear follow-through.
- Maintain accurate customer records and documentation in CRM/ERP systems.
- Coordinate appointments, schedules, and cross-functional workflows.
- Assist with basic finance coordination and invoice queries.
- Generate performance summaries and reports for supervisors.
- Liaise with logistics, sales, and technical teams to ensure service resolution.
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