Customer Service Representative (Bilingual: Mandarin-English)
New
Philippines, 9:00 AM – 5:00 PM CSTFull-TimeMiddle
SalaryPHP 65,000; ₱60,000 - ₱65,000 a month
Apply NowOpens the employer's application page
Job Details
- Languages
- Mandarin Chinese, English
- Experience
- 3–5 years
- Required Skills
- Microsoft ExcelCustomer service
Requirements
- Fluent in Mandarin Chinese and English
- 3–5 years of customer service experience
- Experience handling insurance-related customer calls
- Proficient in Microsoft Word and Excel
- Familiarity with Monday.com
- Comfortable using VOIP and Google Meet
- USB Headset with Noise Cancellation feature
- Working Webcam
- Computer with at least 1.8 GHz processor and 4GB RAM
- Main Internet service speed: at least 25 Mbps
- Backup Internet service speed: at least 10 Mbps
Responsibilities
- Handle inbound and outbound insurance-related calls
- Assist customers with payments, renewals, and quoting support
- Communicate with Mandarin Chinese-speaking customers
- Use VOIP and Google Meet for customer calls
- Perform basic administrative tasks using Word, Excel, and Monday.com
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