Customer Service Representative
Philippines, 24/7 support environment (scheduled shifts)Full-TimeEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Excellent spoken and written English
- Required Skills
- Customer serviceData entryCRM
Requirements
- Excellent spoken and written English proficiency.
- Strong customer service and communication skills.
- Ability to maintain calm and professional demeanor under pressure.
- High attention to detail and accuracy in data entry.
- Reliable attendance and consistent work history.
- Comfort using VoIP systems and managing multiple software tools simultaneously.
- Experience in call center, customer support, dispatch, or intake roles is preferred.
- Experience in urgent service industries like restoration, HVAC, or plumbing is preferred.
- Familiarity with CRM systems and U.S. customer support environments is preferred.
Responsibilities
- Answer inbound emergency service calls in a 24/7 support environment.
- Communicate calmly and professionally with distressed customers.
- Collect and record key incident details including contact info, location, damage type, and severity.
- Accurately input data into CRM/ERP systems in real time.
- Warm transfer calls to the appropriate department with complete context.
- Follow scripts, workflows, and call handling procedures.
View Full Description & ApplyYou'll be redirected to the employer's site
