Customer Services Representative
E
Elevate and DelegateCustomer Service
PhilippinesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelCustomer serviceMicrosoft Office Suite
Requirements
- Previous experience in customer service, sales support, or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Proficiency in CRM software.
- Proactive and customer-first mindset.
- Experience in the storage, logistics, or manufacturing industry is a plus.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with order placement, tracking, and returns.
- Provide product information and recommendations based on customer needs.
- Resolve customer complaints and escalate issues when necessary.
- Maintain accurate customer records and update internal systems as needed.
- Collaborate with internal teams (sales, logistics, and operations) to ensure smooth order fulfillment.
- Identify opportunities to improve customer service processes.
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