Customer Service Representative
New
BulgariaFull-Time
SalaryCompetitive Monthly Salary
Apply NowOpens the employer's application page
Job Details
- Languages
- Dutch, English
- Required Skills
- CRMCustomer support
Requirements
- Native or fluent Dutch language proficiency (both spoken and written)
- Solid working knowledge of English
- Previous experience in customer service, retail support, or a client-facing role within the online or offline retail industry
- Strong communication and interpersonal skills
- Comfortable working with digital tools, CRM platforms, and retail order management systems
Responsibilities
- Provide professional, empathetic, and solutions-focused customer support via phone, email, and live chat.
- Assist customers with product enquiries, order tracking, and delivery updates.
- Manage customer requests for returns or exchanges.
- Resolve customer complaints efficiently.
- Maintain thorough records of all customer interactions.
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