German Speaking Customer Service Agent
New
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Patrique Mercier Recruitment By NellieCustomer Service
Lisbon, Lisbon, Portugal. Athens, Attica, Greece. Bulgaria. Germany. Austria. SwitzerlandFull-Time
SalaryCompetitive salary
Apply NowOpens the employer's application page
Job Details
- Languages
- German, English
- Required Skills
- Customer serviceMicrosoft OfficeCRM
Requirements
- Fluency in German and English, both spoken and written.
- Relevant experience in customer service is preferred.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills with a customer-focused attitude.
- Proficiency in customer service software and Microsoft Office tools.
- Detail-oriented and well-organized.
Responsibilities
- Provide outstanding customer service to German-speaking clients via phone, email, and chat.
- Handle inquiries related to products, orders, returns, and general customer support.
- Resolve customer complaints efficiently and professionally to ensure high satisfaction.
- Maintain accurate documentation of customer interactions within the CRM system.
- Stay up-to-date with products and services to assist customers effectively.
- Collaborate with team members to enhance overall customer experience.
- Participate in training to continuously improve product knowledge and service skills.
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