German-speaking Customer Service Expert
New
M
Mercier Consultancy GroupCustomer Support
Remote working arrangement within GreeceFull-TimeEntry
SalaryCompetitive Monthly Salary
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Job Details
- Languages
- German
- Required Skills
- CRMCustomer support
Requirements
- Native or fluent German language skills, both spoken and written.
- Strong digital literacy, including confidence in navigating CRM platforms and ticketing systems.
- Excellent interpersonal and communication skills.
- Self-motivated, solutions-oriented mindset with the ability to work independently.
- Previous experience in a customer support services environment, contact centre, or client-facing role is strongly preferred.
Responsibilities
- Deliver high-quality, empathetic customer support in fluent German across multiple communication channels including phone, email, and live chat.
- Accurately identify, investigate, and resolve customer enquiries, complaints, and technical issues in a timely and professional manner.
- Maintain comprehensive and up-to-date records of all customer interactions within the company's CRM system, ensuring full compliance with data management protocols.
- Proactively guide customers through products, services, and troubleshooting processes, ensuring a seamless and positive customer experience at every touchpoint.
- Collaborate effectively with internal customer support services teams, escalating complex cases to senior agents or specialist departments when required.
- Consistently meet and exceed individual and team key performance indicators (KPIs), including customer satisfaction scores, first contact resolution rates, and average handling times.
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