German Speaking Customer Service Agent
New
M
Mercier Consultancy GroupCustomer Support Services
Remote working setup within GreeceFull-Time
SalaryCompetitive Monthly Salary
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Job Details
- Languages
- German, English
- Required Skills
- CRMCustomer support
Requirements
- Native or fluent German language proficiency (spoken and written).
- Valid EU passport or citizenship.
- Good working knowledge of English for internal communications and training.
- Previous experience in a customer service, contact centre, or Customer Support Services role is highly advantageous.
- Strong interpersonal and communication skills with an ability to handle enquiries with patience and professionalism.
- Ability to work in a fast-paced, target-driven environment.
- Reliable internet connection.
- Must have a suitable remote working setup within Greece.
Responsibilities
- Provide prompt, professional, and empathetic customer support to German-speaking clients via phone, email, and live chat channels.
- Accurately identify customer needs, troubleshoot issues, and deliver effective solutions in a timely and courteous manner.
- Maintain comprehensive knowledge of the products, services, and processes relevant to the customer support portfolio.
- Document all customer interactions, cases, and resolutions thoroughly and accurately within the CRM system.
- Escalate complex or unresolved customer concerns to the appropriate internal teams or senior agents.
- Consistently meet and exceed key performance indicators (KPIs) including customer satisfaction scores and response time targets.
- Collaborate with colleagues and team leaders to contribute to continuous service improvement initiatives.
- Uphold the highest standards of professionalism, data privacy compliance, and brand representation.
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