Dutch Speaking Customer Support Specialist
New
M
Mercier Consultancy GroupCustomer Support
Bulgaria. Sofia, Sofia City Province, Bulgaria. Athens, Attica, Greece. Lisbon, Lisbon, Portugal. Belgium. NetherlandsFull-Time
SalaryCompetitive Monthly Salary
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Job Details
- Languages
- Dutch, English
- Required Skills
- CRMCustomer support
Requirements
- Native or fluent Dutch language proficiency (both spoken and written).
- Valid EU passport (mandatory for relocation and employment eligibility).
- Strong customer-first mindset.
- Demonstrated experience or genuine enthusiasm for working within the customer support industry.
- Excellent written and verbal communication skills in English.
- Solid computer literacy.
- Ability to navigate CRM platforms, ticketing systems, and standard office software.
- High degree of professionalism and reliability.
- Ability to manage multiple priorities in a remote working environment.
Responsibilities
- Deliver prompt, professional, and empathetic customer support to Dutch-speaking clients via telephone, email, and live chat channels.
- Accurately diagnose and resolve customer enquiries, complaints, and technical issues in accordance with established protocols.
- Maintain comprehensive and precise records of all customer interactions within the CRM system.
- Escalate complex or unresolved cases to the appropriate internal departments.
- Proactively identify opportunities to enhance the customer experience.
- Collaborate closely with colleagues across multilingual support teams to share knowledge and best practices.
- Meet and exceed individual and team key performance indicators (KPIs) such as CSAT and response times.
- Stay informed about client products, services, and policies to provide accurate information.
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