Dutch Speaking Fitbit Products Support Specialist

New

Remote working arrangement within BulgariaFull-TimeEntry

SalaryCompetitive Monthly Salary

Apply NowOpens the employer's application page

Job Details

Native or fluent Dutch language skills (spoken and written)
Valid EU passport (mandatory requirement)
Strong digital literacy with the ability to navigate apps, troubleshoot software issues, and learn new platforms quickly
Excellent communication and interpersonal skills
Patient, solution-oriented mindset
Ability to work independently in a remote environment
Genuine interest in health technology, wearable fitness devices, or the broader Fitness & Wellness industry is highly desirable
Previous experience in customer support, technical helpdesk, or a consumer electronics environment is advantageous

Provide professional, empathetic, and timely support to Dutch-speaking customers regarding Fitbit products, including fitness trackers, smartwatches, and associated wellness applications
Assist customers with device setup, synchronisation, troubleshooting, and software or firmware updates, ensuring a seamless Fitness & Wellness experience
Guide users through health and activity tracking features such as heart rate monitoring, sleep tracking, step counting, and wellness goal management
Resolve account-related issues including Fitbit app login difficulties, subscription management, and data privacy concerns in a clear and reassuring manner
Accurately document all customer interactions, technical issues, and resolutions in the internal CRM system in accordance with quality standards
Collaborate closely with internal technical and product teams to escalate complex cases and ensure consistent, high-quality support outcomes
Stay up to date with the latest Fitbit product releases, firmware changes, and Fitness & Wellness industry trends to deliver informed and credible support

View Full Description & ApplyYou'll be redirected to the employer's site