Italian-Speaking Customer Service Representative
New
M
Mercier ConsultancyTobacco Industry
Greece. Athens, Attica, Greece. Corfu, Ionian Islands, Greece. Italy. Modena, Province of Modena, Italy. Ravenna, Province of Ravenna, ItalyFull-TimeEntry
SalaryCompetitive monthly Salary
Apply NowOpens the employer's application page
Job Details
- Languages
- Italian (C2), English (B2+)
- Required Skills
- Problem SolvingInterpersonal skillsCustomer support
Requirements
- Native or fluent Italian (C2 level).
- Good English communication skills (B2 level or above).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities with a customer-focused mindset.
- Good computer skills.
- Minimum age requirement 21+.
- Previous customer service experience is an advantage but not essential.
Responsibilities
- Provide customer support via phone, email, and live chat.
- Handle inquiries related to products, orders, deliveries, and after-sales services.
- Resolve customer issues quickly, professionally, and efficiently.
- Accurately document customer interactions using internal systems.
- Collaborate with other departments to ensure timely issue resolution.
- Meet quality and customer satisfaction targets.
- Follow company procedures and comply with all applicable regulations.
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