Italian Customer Service Agent - Automotive Department
New
M
Mercier ConsultancyAutomotive
GreeceFull-TimeEntry
SalaryCompetitive Monthly Salary
Apply NowOpens the employer's application page
Job Details
- Languages
- Italian (fluency), English (good communication skills)
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Fluency in Italian
- Good English communication skills
- Excellent communication and interpersonal skills
- Customer-first mindset
- Strong problem-solving abilities
- Interest in the automotive industry
- Comfortable working with multiple computer systems
- Ability to thrive in a fast-paced, international environment
Responsibilities
- Provide exceptional customer support through phone, email, and live chat.
- Assist customers with vehicle information, digital services, warranties, and after-sales inquiries.
- Resolve customer concerns efficiently while maintaining a high level of customer satisfaction.
- Coordinate with dealerships, service centres, and internal departments to ensure timely resolutions.
- Accurately document customer interactions using CRM systems.
- Meet quality, productivity, and customer satisfaction targets.
- Build lasting customer relationships through professional and empathetic communication.
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