Team Lead of Care
New
F
FreedomCareHome Care
Indiana / RemoteFull-TimeLead
Salary24 - 26 USD per hour
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Job Details
- Languages
- Bilingual in English and Spanish, or other languages desired
- Experience
- 3+ years customer service experience
- Required Skills
- Customer service
Requirements
- 3+ years of customer service experience.
- Proven experience managing and supervising employees.
- Exceptional experience in leading, mentoring, and developing team members.
- Experience with performance management.
- Experience with data input and case review.
- Ability to build rapport and confidence with team members.
- Ability to motivate teams to meet or exceed case management targets.
- Proficiency in computer skills and the ability to leverage technology for issue resolution.
- Excellent communication and organizational skills.
- Ability to maintain poise and patience when dealing with customers.
- Bilingual skills in English and Spanish or other languages are highly desired.
Responsibilities
- Serve as the direct point-of-contact for team member inquiries and resolve complex or escalated issues.
- Manage team performance through consistent communication, feedback, and active motivation.
- Monitor daily workflows to ensure adherence to standard policies, procedures, and compliance guidelines.
- Support process improvement initiatives by identifying system or workflow opportunities.
- Assist management with interview processes and the training of new team members.
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