Pet End of Life Care Representative
New
L
Lap of LoveVeterinary Care
United StatesFull-TimeMiddle
Salary16 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer service
Requirements
- Experience working in high call volume, customer service, or call center environments.
- Hard-wired Ethernet connection is required (Satellite/4G/5G hotspots not supported).
- Ability to quickly learn custom software and programs (Gmail, Google Calendar, Google Maps, Five9, Zoom).
- Previous experience in a work-from-home environment or working with minimal peer interactions.
- High attention to detail and ability to adapt to new processes.
- Punctual and dependable attendance for every shift, including nights, weekends, and holidays.
- Must attend a mandatory multi-week intensive training program at the beginning of employment.
- Ability to sit for extended periods of time.
- Manual dexterity to work on a computer and keyboard.
- Ability to lift up to 15 pounds.
Responsibilities
- Guide emotional conversations in a calm and peaceful manner including end-of-life care, quality-of-life care, and behavioral challenges.
- Provide customer service by engaging in positive interactions with pet families.
- Answer a high volume of customer service calls in a work-from-home environment.
- Demonstrate dependability and sound judgment by adhering to schedules.
- Gather and accurately document the pet’s medical information and schedule appointments effectively.
- Meet all productivity, quality, and performance standards.
- Provide stellar customer service to pet families and veterinarians.
View Full Description & ApplyYou'll be redirected to the employer's site
