- Guide emotional conversations in a calm and peaceful manner regarding end-of-life care, quality-of-life care, and behavioral challenges.
- Engage in positive customer service interactions with pet families.
- Answer a high volume of customer service calls in a remote environment.
- Demonstrate dependability and sound judgment by adhering to work schedules.
- Gather and accurately document pet medical information.
- Schedule appointments effectively while meeting productivity and quality standards.
Customer service