Care Pro Relationship Manager
New
H
HonorHome Care
Remote Position, Monday–Friday schedule, 8:00 a.m. to 5:00 p.m. Eastern Time ZoneFull-TimeMiddle
Salary$64,000-$68,000
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Job Details
- Experience
- 3+ years
- Required Skills
- Data AnalysisProblem SolvingCustomer serviceRelationship managementCRM
Requirements
- 3+ years of experience in a complex client, patient management, or high-volume customer service role.
- Staffing experience strongly preferred.
- Proven commitment to exceptional service and sensitivity to client and caregiver needs.
- Background in operations or healthcare/home care environments preferred.
- Exceptional relationship management, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities with a data-informed approach.
- Comfort with technology, including experience using scheduling, CRM, or workforce management systems.
- Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Adaptable and resilient with a proactive, solution-oriented mindset.
- Collaborative team player with experience partnering cross-functionally.
Responsibilities
- Develop and manage market staffing strategy through consistent Care Pro outreach and relationship building.
- Coordinate with Client Managers to understand client context and create optimal scheduling matches.
- Mobilize newly hired Care Professionals efficiently to ensure prompt start of work.
- Provide coaching and actionable feedback to Care Pros to enable success at client visits.
- Collaborate with market teams to manage real-time questions, issues, or changes relating to clients.
- Work with Care Pro Performance teams to ensure consistent performance management experiences.
- Support Client Manager on partner communication, client experience tasks, or billing/collections as needed.
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