Global Account Manager EMEA
New
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Upbound - Job PostingCloud Infrastructure
Location: Madrid, Madrid, SpainFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 8 years
- Required Skills
- KubernetesTerraformAccount Management
Requirements
- A minimum of 8 years of relevant work experience with a proven track record of owning and growing global enterprise accounts.
- Experience managing complex, multi-stakeholder relationships at Fortune 500 or G2K companies, including VP and C-level engagement.
- A background in cloud, infrastructure, platform, or developer tooling.
- Demonstrated ability to build account plans that tie customer outcomes to product value and commercial growth.
- Strong commercial acumen: experience leading renewal and expansion negotiations and navigating complex enterprise procurement cycles.
- Experience with value-based selling frameworks and MEDDPICC qualification.
- Excellent communication skills: written, verbal, and in executive presentation settings.
- Strong program management and organization skills.
- Comfort operating in a fast-moving, early-stage environment.
Responsibilities
- Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets.
- Serve as the primary executive relationship owner post-sale, building deep, multi-threaded relationships across IT, platform engineering, and the C-suite.
- Develop and execute account plans that map customer business objectives to Upbound's platform capabilities, identifying expansion opportunities across teams, business units, workloads, and geographies.
- Lead commercial negotiations for renewals and upsells, partnering with Legal, Finance, and Customer Success as needed.
- Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success to ensure customers are realizing measurable value.
- Act as the customer's advocate internally, surfacing product feedback, escalating issues, and influencing roadmap prioritization on behalf of your accounts.
- Identify and manage risk proactively, maintaining accurate forecasting and health scoring for your portfolio.
- Represent Upbound at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and on-site visits as needed.
- Collaborate with the Account Executive team to ensure seamless handoffs and a coordinated go-to-market approach within named accounts.
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