Global Account Manager EMEA
New
This role is looking for someone that is in the EMEA region.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- Minimum of 8 years of relevant work experience
- Required Skills
- Cloud ComputingAccount Management
Requirements
- Minimum of 8 years of relevant work experience owning and growing global enterprise accounts.
- Proven track record of consistently achieving or exceeding growth, NRR, and expansion targets.
- Experience managing complex, multi-stakeholder relationships at Fortune 500 or G2K companies.
- Experience with VP and C-level engagement.
- Background in cloud, infrastructure, platform, or developer tooling.
- Demonstrated ability to build account plans that tie customer outcomes to product value.
- Strong commercial acumen for leading renewal and expansion negotiations.
- Experience with complex enterprise procurement cycles.
- Familiarity with value-based selling frameworks and MEDDPICC qualification.
- Excellent communication skills for written, verbal, and executive presentation settings.
- Strong program management and organization skills.
- Comfort operating in a fast-moving, early-stage environment.
Responsibilities
- Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets.
- Serve as the primary executive relationship owner post-sale, building deep, multi-threaded relationships across IT, platform engineering, and the C-suite.
- Develop and execute account plans that map customer business objectives to Upbound's platform capabilities.
- Lead commercial negotiations for renewals and upsells, partnering with Legal, Finance, and Customer Success as needed.
- Drive platform adoption and usage by partnering with Solutions Engineering, Solutions Architecture, and Customer Success.
- Act as the customer's advocate internally, surfacing product feedback and influencing roadmap prioritization.
- Identify and manage risk proactively, maintaining accurate forecasting and health scoring for your portfolio.
- Represent Upbound at customer Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), industry conferences, and on-site visits.
- Collaborate with the Account Executive team to ensure seamless handoffs and a coordinated go-to-market approach.
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