Global Account Manager EMEA

New

UpboundCloud Infrastructure

This role is looking for someone that is in the EMEA region.Full-TimeSenior

Salary not disclosed

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Job Details

A minimum of 8 years of relevant work experience with a proven track record of growing global enterprise accounts.
Experience managing complex, multi-stakeholder relationships at Fortune 500 or G2K companies, including VP and C-level engagement.
Background in cloud, infrastructure, platform, or developer tooling.
Demonstrated ability to build account plans that tie customer outcomes to product value.
Strong commercial acumen and experience leading renewal and expansion negotiations.
Experience with value-based selling frameworks and MEDDPICC qualification.
Excellent written and verbal communication skills for executive settings.
Strong program management and organization skills.
A customer-first mindset balanced with strong business instincts.
Comfort operating in a fast-moving, early-stage environment.

Own a portfolio of global enterprise accounts with full accountability for net revenue retention (NRR) and expansion targets.
Serve as the primary executive relationship owner post-sale, building deep, multi-threaded relationships across IT, platform engineering, and the C-suite.
Develop and execute account plans that map customer business objectives to Upbound's platform capabilities.
Lead commercial negotiations for renewals and upsells, partnering with Legal, Finance, and Customer Success.
Drive platform adoption and usage by partnering with internal technical teams.
Act as the customer's advocate internally, surfacing product feedback and influencing roadmap prioritization.
Identify and manage risk proactively, maintaining accurate forecasting and health scoring for the portfolio.
Represent Upbound at Quarterly Business Reviews (QBRs), Executive Business Reviews (EBRs), and industry conferences.

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