Account Manager (Renewals)
New
S
SprintoSaaS GRC
Remote (India)Full-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 3-4 years
- Required Skills
- Data AnalysisNegotiationCustomer SuccessSaaSAccount ManagementCRM
Requirements
- 3-4 years of experience in account management, customer success, renewals, or sales.
- Prior experience in SaaS environments is ideal.
- Ability to work confidently and directly during price and contract negotiations.
- Strong organizational skills to manage high-volume account portfolios.
- Proficiency in CRM tools and willingness to work via structured dashboards and playbooks.
- Clear, concise written and verbal communication skills.
- Analytical capability to interpret account data such as usage, payment status, and renewal dates.
- Resilience to manage pushback, price objections, and account losses.
- Proactive approach to risk identification and churn mitigation.
- Willingness to learn compliance and security frameworks such as SOC 2 and ISO 27001.
- Bachelor’s degree preferred or equivalent practical experience.
Responsibilities
- Own a high-volume portfolio by managing renewals, upsells, and day-to-day relationships.
- Run the renewal pipeline by tracking upcoming renewals, forecasting accurately, and closing on time.
- Negotiate commercial terms, including pricing, discounts, and contract length.
- Identify and close expansion opportunities by pitching additional frameworks or plan upgrades.
- Monitor invoice and payment health to address billing issues and prevent churn.
- Utilize CRM workflows, templates, and playbooks to manage account volume efficiently.
- Partner cross-functionally with Customer Success, Sales, and Finance to resolve account blockers.
- Maintain accurate records of renewal stages, risk flags, and negotiation outcomes in the CRM.
- Report on portfolio health, renewal rates, and expansion pipeline to management.
View Full Description & ApplyYou'll be redirected to the employer's site
