Account Manager
New
O
OcrolusFintech
Remote - INDFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- Around 5 years of experience
- Required Skills
- Data AnalysisSalesforceMicrosoft ExcelPresentation skillsCustomer SuccessSaaSPowerPointAccount Management
Requirements
- Bachelor’s degree in Business, Marketing, or B.Tech & MBA is a plus.
- 4+ years of account management/customer success SaaS experience working with enterprise-level clients.
- 2+ years experience in B2B US Client Management.
- 2+ years of experience with proficiency in Google suite/ MS Office especially in Excel and PowerPoint.
- 2+ years of experience in Analytical & Presentation Skills.
- Proven track record of success with upselling, cross-selling and renewals.
- Client focused solutions experience.
- Ability to communicate client needs with internal teams.
- Talent for influencing client management.
- Ability to manage multiple projects and relationships simultaneously with negotiation, listening, communication and time management skills.
Responsibilities
- Manage day-to-day relationships with assigned accounts, ensuring high client satisfaction and timely delivery of services.
- Support senior account managers in executing account plans and identifying upsell/cross-sell opportunities.
- Act as the primary point of contact for client queries, issue resolution, and ongoing support.
- Coordinate with internal teams (sales, product, and operations) to meet client requirements effectively.
- Track account performance, prepare reports, and share insights with clients and leadership.
- Assist in preparing proposals, presentations, and renewal documentation.
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