Sr. Technical Support Engineer
New
S
Stellar CyberCybersecurity
United StatesFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- AWSCybersecurityGCPAzureLinux
Requirements
- 5+ years of experience in technical support, systems engineering, or security operations
- Deep understanding of SIEM architectures and log pipelines
- Strong knowledge of network protocols (TCP/IP, DNS, HTTP, Syslog)
- Proficiency in Linux systems, troubleshooting, and performance tuning
- Hands-on experience with log parsing and normalization (regex, JSON, CEF, LEEF)
- Experience with cloud platforms (AWS, Azure, GCP)
- Knowledge of security technologies (firewalls, IDS/IPS, EDR, IAM)
- Strong troubleshooting skills across distributed systems
- Experience supporting enterprise or MSSP customers (preferred)
- Background in SOC operations or incident response (preferred)
- Familiarity with Elasticsearch, Kafka, Kubernetes, or similar platforms (preferred)
- Experience operating in 24x7 global support environments (preferred)
Responsibilities
- Act as the primary escalation point for critical and high-impact customer issues
- Lead and perform hands-on troubleshooting for complex break-fix scenarios involving SIEM pipelines, log ingestion, parsing, and normalization
- Resolve issues related to network security, IDS/IPS, endpoint, cloud telemetry, performance, scalability, and data integrity
- Participate directly in support ticket rotation, including on-call and weekend coverage
- Drive root cause analysis (RCA) and ensure corrective and preventive actions are implemented
- Engage directly with customers during Severity 1 / business-impacting incidents
- Communicate technical findings to security teams, architects, and leadership
- Collaborate with Engineering, Product, DevOps, and SOC teams to advocate for supportability and product improvements
View Full Description & ApplyYou'll be redirected to the employer's site
