Technical Support Engineer Tier I
A
Action1Cybersecurity
North Carolina, United StatesFull-TimeEntry
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceLinuxTroubleshooting
Requirements
- Foundational understanding of Microsoft Windows operating systems.
- Experience in customer service, helpdesk, or IT support roles.
- Basic exposure to PowerShell (reading or running simple scripts).
- Familiarity with macOS and/or Linux environments.
- Understanding of basic software installation processes, including installers and configuration.
- Introductory knowledge of Active Directory or Group Policy.
- Demonstrated interest in troubleshooting software and resolving patching issues.
- Strong communication and problem-solving skills.
- Motivated to learn and grow within a technical support role.
Responsibilities
- Provide timely, efficient technical support with prompt responses to customer inquiries.
- Troubleshoot and resolve customer issues via phone and other communication channels.
- Follow up with customers post-troubleshooting to ensure full product functionality.
- Build and maintain an internal knowledge base with useful guides and solutions.
- Continuously refine and enhance the customer support process for better efficiency.
- Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
- Participate in customer meetings when needed to troubleshoot and resolve issues directly.
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