Senior Technical Support Engineer
New
United StatesFull-TimeSenior
Salary not disclosed
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Job Details
- Required Skills
- PythonBashLinuxNetworking
Requirements
- Excellent customer-facing oral and written communication skills
- Experience managing escalated customer issues
- Strong troubleshooting skills for complex system problems
- Linux/Unix triage skills
- Networking triage skills including networked storage technologies
- Scripting proficiency in shells, Bash, Perl, or Python
- Expertise in backup applications such as Backup Exec, Commvault, IBM Spectrum Protect, NetBackup, Oracle RMAN, or Veeam
- BA/BS in Computer Science or Technology preferred or equivalent work experience
Responsibilities
- Provide advanced technical support to customers and partners
- Resolve complex customer issues by applying system-level expertise
- Participate as an active member of the technical support team
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