Technical Support Engineer - Java/.NET
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New RelicObservability software
Remote, ET, CT, MT, PT; must work 8am-5pm PTFull-TimeMiddle
Salary$72,000 — $90,000 USD
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Job Details
- Experience
- 1-2 years experience
- Required Skills
- AWSDockerNode.jsJavaKubernetes.NETDevOpsTechnical support
Requirements
- Knowledgeable in troubleshooting programming languages and network essentials.
- Experience with Open Telemetry, Distributed Tracing, Java, .NET, and Node.
- Familiar with AWS and containerization technologies such as Docker and Kubernetes.
- Experience building, maintaining, and/or testing applications in an enterprise environment.
- Demonstrated well-developed troubleshooting skills.
- Commitment to working 8am-5pm PT, with occasional weekend or holiday work as needed.
- 1-2 years experience in a technical support role with Back-End programming languages.
- Experience working in a DevOps or Software Engineering role.
- AWS or Azure Cloud certification is a plus.
Responsibilities
- Support New Relic customers by solving complex installation, configuration, and data exploration requests.
- Act as a technical leader for Java and .NET APM agents and Alerts.
- Advocate for customers by providing feedback on feature requests and bugs to the Product Organization.
- Contribute to internal and customer-facing documentation and Knowledge Centered Support (KCS).
- Mentor and pair with team members to facilitate mutual growth.
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