Technical Support Engineer
New
S
SamsaraIoT, Industrial SaaS
Remote - USFull-TimeMiddle
Salary71,102.5 - 95,600 USD per year
Apply NowOpens the employer's application page
Job Details
- Experience
- 3–5 years
- Required Skills
- IoTSalesforceCustomer serviceTroubleshootingTechnical supportSaaSZendesk
Requirements
- B.S. in Computer Science, Engineering (Mechanical/Electrical), or related technical fields.
- 3–5 years of experience in support, engineering, or technical roles.
- 1–2 years of demonstrated proficiency in troubleshooting mobile applications.
- Strong familiarity with CRM systems such as Zendesk or Salesforce.
- Ability to translate complex technical concepts into everyday language for various stakeholders.
- Excellent customer service and interpersonal skills with the ability to influence others.
- Strong written and verbal communication skills.
- Ability to work in a hyper-growth environment with shifting priorities.
- Willingness to work holidays and weekends as needed.
- Strong bias for action and ability to dive deep into technical problems.
- Experience troubleshooting APIs (preferred).
- Experience with industrial systems, electronics, or IoT devices (preferred).
Responsibilities
- Provide world-class hardware and software support to customers as part of the Tier 2 support team.
- Resolve medium to high complexity customer issues using technical knowledge and product expertise.
- Respond to customer inquiries in a timely manner while meeting SLA goals.
- Author and maintain customer-facing knowledge base articles to improve self-serviceability.
- Partner with Engineering and Product teams to reproduce bugs and build testbeds.
- Provide direct feedback to Support Management for product and process improvements.
- Champion and model Samsara cultural principles across the organization.
View Full Description & ApplyYou'll be redirected to the employer's site
