Integrations & Technical Support Specialist
New
E
ezCater, IncFood Tech
Remote (US based)Full-TimeMiddle
Salary$70,350–$92,400 annually (includes base salary and bonus target)
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Job Details
- Required Skills
- GraphQLData AnalysisJSON
Requirements
- Solid understanding of API integrations and data flow between systems.
- Comfort reading and interpreting JSON and XML.
- Willingness to learn GraphQL.
- Hands-on troubleshooting experience with technical integrations.
- Ability to form hypotheses, test them, and isolate root causes.
- Exceptional written and verbal communication skills.
- Ability to adjust technical explanations to various audiences.
- Ability to stay calm and resolve issues under pressure.
- Strong grasp of how data relates to business needs.
- Ability to travel up to 5 days per quarter for team gatherings.
Responsibilities
- Partner with restaurant brands and third-party vendors to onboard new API integrations end to end.
- Test integrations during onboarding and throughout software development cycles.
- Document integration processes, configurations, and common failure modes.
- Investigate and resolve API process issues by reading logs, tracing requests, and reproducing errors.
- Debug data across JSON, XML, and GraphQL payloads.
- Provide technical training to internal teams and external partners.
- Translate technical detail for non-technical stakeholders and business context for technical ones.
- Collaborate with project managers, implementation consultants, and technical leads across the organization.
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