Integrations & Technical Support Specialist

New

Remote-hybrid work from our awesome Boston office OR your home OR a mixture of both home and officeFull-TimeMiddle

Salary$70,350–$92,400 annually (includes base salary and bonus target)

Apply NowOpens the employer's application page

Job Details

Solid understanding of API integrations and data flow between systems.
Comfort reading and interpreting JSON and XML.
Willingness to learn GraphQL.
Hands-on troubleshooting experience with technical integrations.
Ability to form hypotheses, test them, and narrow down root causes.
Exceptional written and verbal communication skills.
Ability to adjust technical explanations to various audiences.
Ability to stay calm and resolve issues under pressure.
Strong grasp of how data relates to business needs.
Ability to travel up to 5 days per quarter for Together Weeks and team gatherings.

Partner with restaurant brands and third-party vendors to onboard new API integrations end to end.
Test integrations during onboarding and throughout software development cycles.
Document integration processes, configurations, and common failure modes.
Investigate and resolve issues originating in API processes by reading logs and tracing requests.
Interpret and debug data across JSON, XML, and GraphQL payloads.
Escalate and collaborate with engineering when an issue needs a code-level fix.
Provide technical training to internal teams and external partners.
Translate technical detail for non-technical stakeholders and business context for technical ones.
Engage regularly with clients and vendors via email, video conferencing, and screen sharing.

View Full Description & ApplyYou'll be redirected to the employer's site