- Own retention for a book of high-value Meal Program accounts, with a focus on protecting GMV and reducing preventable churn.
- Build strong, trusted relationships with customer admins and key stakeholders so ezCater has an active partner inside each account.
- Serve as the primary day-to-day partner for your accounts after AE handoff.
- Proactively monitor churn signals surfaced through reporting, customer behavior, support interactions, and partner feedback.
- Create and execute account-level retention plans for Meal Program customers, including outreach, business reviews, training, and coordination across internal teams.
- Escalate service, delivery, restaurant variety, and order accuracy issues quickly.
- Document customer goals, pain points, risk factors, and next steps clearly in our systems.
- Identify expansion opportunities when they arise.
- Use AI in day-to-day work to identify risk patterns, personalize outreach, summarize customer feedback, and surface next best actions.
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