Account Manager, North America SMB
New
United StatesFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 2–4 years
- Required Skills
- SalesforceAccount ManagementCustomer Success
Requirements
- 2–4 years of experience in account management, inside sales, or customer success.
- Proven experience within B2B SaaS or software industry.
- Demonstrated success managing multiple SMB accounts.
- History of meeting revenue or retention goals.
- Proficiency with CRM tools, specifically Salesforce.
- Strong communication and relationship-building capabilities.
- Consultative approach to selling.
- Ability to manage multiple accounts efficiently.
Responsibilities
- Serve as the primary point of contact for assigned SMB customers.
- Conduct periodic check-ins to identify customer needs and growth opportunities.
- Drive contract renewals and promote additional SaaS modules and services.
- Manage a defined book of business to achieve revenue targets through pipeline management.
- Partner with Customer Success and Support teams to address issues and maintain high satisfaction.
- Maintain accurate CRM records in Salesforce for forecasts and account activities.
- Collaborate with Marketing, Professional Services, and Product Management teams.
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