Regional Engagement Manager - West
New
R
Really Great ReadingEdTech
Remote - West CoastFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisAccount ManagementCRMCustomer SuccessSaaS
Requirements
- 5+ years of customer success or account management experience (preferably in EdTech/SaaS).
- Proven experience managing a portfolio focused on retention and outcomes.
- Skilled in developing strategic account plans.
- Ability to work cross-functionally with Sales, Product, Marketing, and Professional Services.
- High level of organization.
- Familiarity with CRM/CS platforms.
- Highly collaborative, self-starter approach.
- Deep understanding of K–12 education systems and district dynamics.
- Analytical mindset with the ability to translate data insights into action.
- Willingness and ability to travel 75%+ to support district partnerships.
Responsibilities
- Develop and execute tailored implementation plans aligned to district goals.
- Maintain strong relationships with key district stakeholders and decision-makers.
- Deliver regular executive summaries highlighting progress, outcomes, and next steps.
- Schedule and lead account meetings, ensuring clear alignment and follow-through.
- Maintain organized account documentation and updates in CRM systems.
- Partner with Professional Services to coordinate training and professional development.
- Monitor account health using engagement data, usage trends, and feedback.
- Identify at-risk accounts early and proactively communicate risks and solutions.
- Collaborate with Sales on renewals and expansion opportunities.
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