- Partner with teams to define business questions, identify relevant data, and develop actionable insights.
- Analyze workload, service demand, staffing capacity, costs, and process performance to support resource planning.
- Investigate operational challenges and evaluate staffing, process, system, or investment options.
- Prepare financial reports and budget-to-actual variance analyses, explaining key drivers and business implications.
- Support budgeting, forecasting, cash flow planning, and financial model updates.
- Build and maintain scenario models to help leaders evaluate costs, tradeoffs, and potential investments.
- Develop reports and dashboards, monitor key performance indicators, and validate and reconcile data from multiple sources.
- Identify workflow and reporting improvements, support implementation, and assess results.
- Support administration of financial and operational tools, including Ramp, and coordinate user access changes.
- Manage analytical and process improvement projects from problem definition through recommendations and implementation support.
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