Customer Success & Support Professionals
New
T
TDS Global SolutionsCustomer Experience, BPO
United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- SalesforceAccount ManagementCRMCustomer supportCustomer SuccessZendeskServiceNow
Requirements
- Recent Customer Success, Customer Support, Client Services, Account Management, or Service Delivery experience.
- Experience working directly for a Customer Experience (CX), Contact Center, or Business Process Outsourcing (BPO) organization.
- Strong understanding of customer experience principles, operational performance, and metrics.
- Excellent communication, relationship management, and problem-solving skills.
- Experience managing client relationships or leading customer-facing teams.
- Experience with CX platforms, CRM systems, or contact center technologies.
- Experience supporting enterprise or global customer experience organizations.
- Experience presenting business reviews and strategic recommendations to executive leadership.
Responsibilities
- Manage customer relationships, support operations, and service delivery initiatives.
- Collaborate with cross-functional teams to improve customer outcomes and business performance.
- Track and improve customer experience principles, operational performance, and satisfaction metrics (CSAT, NPS).
- Present business reviews, performance metrics, and strategic recommendations to executive leadership.
- Support digital customer experience, AI-enabled support, or automation initiatives.
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