Director of Customer Success
New
Based in the United StatesFull-TimeDirector
SalaryCompetitive compensation package aligned with director-level experience.
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Job Details
- Experience
- 7–10 years
- Required Skills
- Data AnalysisAccount ManagementStakeholder managementCustomer Success
Requirements
- 7–10 years of experience in customer success, account management, healthcare partnerships, or provider relations.
- Experience within digital health, cardiovascular care, or chronic disease management.
- Proven track record managing and growing a significant customer portfolio through referrals, renewals, and expansion.
- Deep understanding of healthcare ecosystems including hospital systems, provider organizations, and payer-provider relationships.
- Ability to communicate clinical outcomes and healthcare value propositions to business and non-clinical stakeholders.
- Strong analytical mindset for tracking customer health metrics, revenue performance, and retention indicators.
- Excellent negotiation, communication, and relationship-building skills.
- Ability to operate in a fast-paced, growth-oriented environment.
- Willingness to travel approximately 50% of the time.
- Bachelor’s degree required; MBA, MHA, or advanced clinical degree preferred.
- Clinical or allied health experience (e.g., nursing, exercise physiology, physician assistant) is a plus.
Responsibilities
- Manage the complete post-sale customer lifecycle, including onboarding, partner engagement, referral growth, renewals, expansion, and advocacy.
- Grow qualified referral volume across existing hospital, healthcare provider, and health plan partnerships.
- Drive customer retention and revenue growth through renewals, upsells, site expansions, and executive-level engagement.
- Develop and activate provider groups and payer partnerships to maximize adoption and business outcomes.
- Establish trusted relationships with healthcare stakeholders, including cardiologists, practice leaders, hospital administrators, and payer organizations.
- Translate clinical outcomes and performance data into compelling business value narratives.
- Build and optimize customer success processes, including implementation frameworks and scalable operating models.
- Lead regular business reviews with key partners to highlight outcomes and growth strategies.
- Develop customer advocacy programs and referral champions.
- Support the future growth of the customer success function by establishing foundations for team expansion.
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