- Own a portfolio of mid-market accounts, driving adoption, retention, and expansion across the customer lifecycle.
- Act as a Dscout expert to train and educate customers on functionality and Dscout methodology, driving wide and deep platform adoption.
- Proactively identify account risk (e.g., low adoption, contact turnover) and own the risk mitigation plan.
- Consult with customers to provide specific recommendations for their research designs on our software platform.
- Equip customers to derive insights from data using Dscout’s analysis tools.
- Collaborate with Research Advisors to deliver and execute customer research studies.
- Partner with our Sales & Renewal team to identify expansion opportunities and proactively mitigate risk of churn.
- Act as a customer advocate by sharing feedback internally to continuously improve Dscout’s product offerings.
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