Customer Support Representative
New
S
SkimmerSaaS
Remote employees in the following states: Alabama, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Maryland, Michigan, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, and Virginia, 9:30am - 6:00PM CDTFull-Time
SalaryCompetitive base pay + bonus potential
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Technical supportCustomer supportHubSpotSlackNotion
Requirements
- Experience in customer support, technical support, or billing support
- Strong multitasking and prioritization skills
- Ability to stay calm under pressure
- Tech-savviness and ability to pick up new tools quickly
- Availability to work Monday–Friday, 9:30am - 6:00PM CDT
- Strong communication skills
Responsibilities
- Deliver friendly, knowledgeable phone, email, and chat support to our customers
- Guide customers through product features, troubleshooting, and best practices
- Collaborate cross-functionally with Product, Success, and Engineering to surface feedback and resolve issues
- Build trust through genuine empathy, clear communication, and a touch of humor
- Become a Skimmer expert to support pros who depend on the platform
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